Last updated: September 2026

Lusitage respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Lusitage collects, uses and protects personal information when you visit the Lusitage website, contact us, or book a consultation.

1. Who we are

Lusitage is a sole trader business providing environmental wellbeing consultancy services.

For questions about this Privacy Policy or how your personal information is handled, you can contact Lusitage at:

Email: info@lusitage.co.uk

2. Information we collect

Depending on how you interact with Lusitage, we may collect:

• your name;

• email address;

• telephone number, where provided;

• appointment and booking information;

• information you choose to provide when contacting Lusitage;

• information you provide in the consultation booking form, including your response to questions about what you would most like to improve about your home;

• technical information collected through cookies or similar technologies, where applicable and where you have given consent.

Please do not include sensitive medical or health information in the free-text section of the consultation booking form.

3. How we collect your information

We may collect personal information when you:

• use the Lusitage website;

• contact Lusitage by email;

• book a consultation through the website;

• communicate with Lusitage in connection with an enquiry or consultation.

We generally collect personal information directly from you.

4. How we use your information

We may use your personal information to:

• respond to enquiries;

• arrange and administer consultations;

• communicate with you about an appointment;

• provide information you have requested;

• manage cancellations and other appointment-related communications;

• maintain the security and functionality of the website;

• manage and improve the Lusitage website and services;

• keep appropriate business records; and

• comply with legal or regulatory obligations where applicable.

We will only use your personal information for purposes that are compatible with the reason it was collected, unless we have a lawful basis to use it for another purpose.

5. Lawful bases for processing

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, Lusitage may rely on the following lawful bases:

Contract and steps before entering into a contract

We may process information where this is necessary to respond to a request you have made before entering into a contract, or to provide and administer services you have requested.

This includes processing information needed to arrange a consultation or provide a requested service.

Legitimate interests

We may process personal information where it is necessary for Lusitage’s legitimate business interests and those interests are not overridden by your rights and interests.

This may include responding to general enquiries, maintaining business records, protecting the website and managing the day-to-day operation of Lusitage.

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether your interests and rights should take priority.

Legal obligation

We may process personal information where this is necessary for us to comply with a legal or regulatory obligation.

6. Consultation bookings

Consultations booked through the Lusitage website are administered using Easy!Appointments, which operates within the Lusitage WordPress website.

The booking system collects the information necessary to administer your appointment, including your name, email address, optional telephone number, appointment details and information entered into the consultation question.

Easy!Appointments is configured to automatically delete customer and appointment data after 6 months.

This automatic deletion applies to the customer and appointment information held within Easy!Appointments. Other records, such as relevant business correspondence or financial records, may be retained separately where there is a legitimate or legal reason to do so.

7. Email communications

If you contact Lusitage by email, your message and contact details may be retained so that we can respond to your enquiry and maintain an appropriate record of our communication.

We do not sell or rent personal information to third parties.

8. Cookies and similar technologies

The Lusitage website uses cookies and similar technologies.

Some cookies may be necessary for the website to function, maintain security or remember essential preferences.

Where the website uses non-essential cookies, such as analytics or advertising-related technologies, these will only be used in accordance with applicable cookie and data protection requirements.

Lusitage uses CookieYes to manage cookie preferences and consent.

The exact cookies and technologies used on the website may change as the website develops. The CookieYes cookie information and consent controls provide the current information about cookies used on the website.

9. Website and service providers

Lusitage uses third-party service providers to operate and maintain its website and related services.

These currently include:

• IONOS – website hosting and related website services;

• Easy!Appointments – consultation booking and appointment administration;

• CookieYes – cookie consent management.

These providers may process personal information on Lusitage’s behalf where this is necessary to provide their services.

We take reasonable steps to use appropriate providers and to ensure personal information is handled in accordance with applicable data protection requirements.

10. Sharing your information

Lusitage does not sell your personal information.

We may share personal information with service providers where this is necessary to operate the website, administer bookings, communicate with you or meet legal obligations.

We may also disclose information where we are legally required to do so, for example to comply with a legal obligation or lawful request from a competent authority.

11. International transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, Lusitage will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

12. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

For consultation bookings, Easy!Appointments is currently configured to automatically delete customer and appointment data after 6 months.

Different retention periods may apply to business records where there is a legal, accounting or other legitimate reason to retain them.

When personal information is no longer required, it will be securely deleted or otherwise disposed of appropriately.

13. How we protect your information

Lusitage takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

14. Your data protection rights

Depending on the circumstances and the lawful basis for processing, you may have rights under data protection law, including the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to erase your personal information in certain circumstances;

• ask us to restrict how we use your information in certain circumstances;

• object to certain processing;

• withdraw consent where we rely on consent as our lawful basis; and

• request a copy of certain personal information in a portable format where the right applies.

These rights are not absolute and may depend on the circumstances and the lawful basis on which we are processing your information.

If you would like to exercise a data protection right, please contact:

info@lusitage.co.uk

We may need to verify your identity before responding to a request.

15. How to complain

If you have concerns about how Lusitage has handled your personal information, please contact us first at:

info@lusitage.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information about making a complaint is available from the ICO.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

17. Contact

If you have any questions about this Privacy Policy or how Lusitage handles personal information, please contact:

Lusitage
Email: info@lusitage.co.uk